Privacy Policy

1. Nature of Platform

Movigo operates solely as a technology-enabled intermediary platform facilitating logistics and delivery-related services between independent users and independent driver partners.

Movigo does not own transportation fleets and does not directly provide transportation services unless explicitly stated.

2. Information We Collect

• Name, mobile number, email, profile details
• Location data (GPS/IP) for booking & tracking
• Device & usage data (logs, app activity)
• Booking & transaction details
• Feedback/support data
• No intentional collection of sensitive data unless required

3. Purpose of Use

• Provide delivery services & manage bookings
• Connect users with drivers
• Process payments, refunds, invoices
• Improve app performance & user experience
• Fraud prevention & legal compliance
• Customer support
• Processing is based on user consent and lawful purposes
• Only necessary data is collected (Data Minimization)
• Used only for lawful purposes

4. Location Data Usage

Location data may be collected in real-time during active bookings and may continue briefly after ride completion for safety, fraud prevention, and dispute resolution.

Background location access, where enabled, is used only for active delivery operations, live tracking, fraud prevention, safety, and operational reliability.

5. Consent

By using Movigo, you provide free and clear consent to data usage.

You may withdraw consent anytime, but services may be affected.

6. Data Sharing

• Shared with drivers only as necessary for delivery execution
• Shared with trusted service providers (payments, maps, hosting, SMS, analytics)
• Shared with authorities if required by law
• Shared with internal operational teams, verification partners, fraud prevention agencies, insurers, legal advisors, auditors, consultants, and affiliated entities where reasonably necessary for operational continuity and lawful purposes

Movigo does NOT sell user data

7. Payment Data

Movigo does not store card or sensitive payment details. All payments are processed via RBI-compliant third-party payment gateways.

Movigo shall not be responsible for failures, delays, reversals, unauthorized transactions, banking failures, UPI issues, settlement delays, or payment gateway disruptions caused by third-party financial institutions or payment processors.

8. Data Retention

• Data is stored only as long as necessary
• Data may be deleted or anonymized after use

Certain data may continue to be retained where required under applicable laws, fraud prevention requirements, taxation obligations, or legitimate operational interests.

9. User Rights

• Access & update your data
• Request deletion (as per law)
• Withdraw consent
• Raise complaints/grievances
• Right to know how data is used
• Right to nominate (as per law)
• Right to grievance redressal via Grievance Officer

10. Data Security

• Encrypted systems & secure servers
• OTP-based verification
• Restricted internal access

No system is 100% secure.

To the maximum extent permitted by law, Movigo shall not be liable for any indirect, incidental, or consequential damages, or for any data breach caused by events beyond its reasonable control, including cyberattacks, system failures, or third-party failures.

11. Platform Usage Logs

Movigo may maintain automated logs including login activity, IP logs, device fingerprints, browser information, operating system details, network diagnostics, API activity, clickstream activity, crash reports, and behavioral analytics for operational security and fraud monitoring purposes.

12. Third-Party Services

Payments, maps, communication tools, and analytics may be handled by third parties. Their privacy policies apply independently.

13. Children’s Policy

Movigo services are not intended for individuals below 18 years.

We do not knowingly collect data of minors.

14. Anonymized & Analytical Use

Data may be used in anonymized form for analytics, research, fraud detection, and service improvement.

15. Data Accuracy

Users are responsible for providing accurate information.

Movigo does not guarantee completeness of user-provided data.

16. Legal & Jurisdiction

Governed by Indian laws including DPDP Act, 2023.

Courts located at Indore, Madhya Pradesh shall have exclusive jurisdiction subject to applicable law.

17. Data Storage & Processing

Data may be stored/processed in India or permitted jurisdictions.

18. Updates to Policy

Policy may be updated from time to time.

Where reasonably possible, material changes may be notified through the Platform.

Continued use = acceptance of updates.

If you do not agree with updates, please discontinue use of the Platform.

19. Grievance Officer

Email: movigoinnovation@gmail.com

Movigo Innovations Pvt. Ltd.

Address: A-16, Sharadha Shree Apartment, 2nd Floor, Near Barfani Dham, Indore, Madhya Pradesh, India

We aim to respond within 48 hours & resolve within 30 days.

If unsatisfied, users may approach the Data Protection Board of India.

20. Operational Monitoring & Fraud Detection

Movigo may monitor, analyze, record, review, and process GPS activity, booking patterns, device identifiers, communication metadata, transactional behaviour, delivery timelines, app interactions, and operational activities for:

• Fraud prevention
• Risk analysis
• Security monitoring
• Operational optimization
• Driver allocation
• Platform integrity
• Dispute resolution
• Service quality improvement
• Compliance obligations

Such monitoring may be automated or manual.

21. Device Permissions

Movigo may require access to device permissions including:

• Location/GPS
• Camera
• Microphone
• Storage
• Notifications
• Phone status
• Network information

Disabling certain permissions may affect Platform functionality.

22. Automated Decision Systems

Movigo may use automated systems, algorithms, artificial intelligence tools, scoring systems, and operational models for:

• Driver allocation
• Fraud detection
• Operational risk analysis
• Incentive calculation
• Pricing logic
• Order prioritization
• Service optimization
• Platform security

Users acknowledge and consent to such automated processing.

23. Operational Intelligence & AI Systems

Movigo may deploy machine learning systems, predictive models, automated fraud engines, AI-based operational intelligence systems, routing algorithms, heatmaps, operational scoring systems, and automated optimization systems for improving logistics efficiency, operational stability, and platform safety.

24. Business Transfers & Corporate Restructuring

In the event of merger, acquisition, restructuring, investment, asset transfer, or sale of business operations, user data may be transferred as part of business continuity and operational requirements, subject to applicable laws.

25. Legal Preservation of Data

Movigo may retain data beyond normal deletion timelines where necessary for:

• Legal compliance
• Taxation
• Investigations
• Fraud detection
• Court proceedings
• Regulatory obligations
• Enforcement of rights
• Dispute resolution

26. Communication Consent

Users consent to receiving OTPs, transactional messages, service notifications, operational calls, promotional communication, WhatsApp communication, push notifications, emails, and customer support communication.

Users may opt out of promotional communications where legally applicable.

27. Account Security Responsibility

Users are responsible for maintaining confidentiality of their OTPs, login credentials, devices, and account access.

Movigo shall not be liable for unauthorized access resulting from user negligence, device compromise, credential sharing, SIM swap, phishing, malware, or third-party misuse.

28. Suspension & Risk Controls

Movigo reserves the right to temporarily or permanently restrict, suspend, flag, investigate, monitor, or terminate access to the Platform in cases involving suspected fraud, policy violations, suspicious activity, abuse, unlawful conduct, operational risks, or security concerns.

29. No Warranty

The Platform and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

Movigo does not guarantee uninterrupted availability, error-free operation, real-time accuracy, continuous uptime, or defect-free services.

30. Cybersecurity Disclaimer

Despite implementing reasonable security measures, Movigo cannot guarantee absolute protection against hacking, cyberattacks, unauthorized access, ransomware, malware, phishing attacks, telecom failures, cloud failures, or sophisticated security breaches.

31. Limitation of Privacy Liability

To the fullest extent permitted under applicable law, Movigo shall not be liable for indirect, incidental, consequential, punitive, reputational, or special damages arising from unauthorized access, data breaches, cyberattacks, system outages, third-party failures, network failures, malware, device compromise, internet disruptions, or force majeure events.

32. Cross-Platform & Analytics Tracking

Movigo may use cookies, SDKs, analytics tools, pixels, APIs, and similar technologies for usage analytics, performance optimization, marketing analysis, crash reporting, fraud prevention, campaign tracking, and user experience improvement.

33. Platform Logs & Electronic Evidence

Users acknowledge that app records, GPS logs, timestamps, device logs, communication records, transaction records, server logs, and system-generated records maintained by Movigo may constitute valid electronic evidence under applicable Indian laws.

34. Modification & Continued Use

Movigo reserves the right to modify this Privacy Policy at any time. Continued use of the Platform after updates constitutes acceptance of the revised Policy.

35. Independent Third-Party Liability Disclaimer

Third-party providers including payment gateways, cloud providers, telecom operators, SMS vendors, analytics providers, map providers, and hosting partners operate independently.

Movigo shall not be responsible for failures, breaches, delays, inaccuracies, outages, or losses caused by such third-party services.

Website enquiries, forms and cookies

When you submit a form on movigoinnovations.com (booking request, contact, business registration, Network Partner or franchise enquiry) we collect the details you enter, the page you submitted from, any campaign (UTM) parameters in the link you used, the time of submission and your consent choice.

• Form submissions are stored in Movigo’s secured database on our own servers. A copy is also kept in a private Google Sheet (Google LLC, as our service provider) in Movigo’s company Google account. Both are accessible only to authorised Movigo staff.
• We use your details to respond to your enquiry, arrange the requested service and keep a record of the request. We do not sell your details.
• If you provide an email address we send you a confirmation email. Our team also receives an email notification of your enquiry. These emails are sent through Google’s Gmail service.
• To prevent spam and abuse we keep a one-way (hashed) form of your IP address with your submission and limit how many forms can be submitted in a short period.
• Address suggestions on the booking form are provided by Google Maps Platform. The text you type in the address fields is sent to Google for this purpose.
• Analytics cookies (Google Analytics and, if enabled, Meta Pixel) are loaded only after you accept them in the cookie banner. You can change your choice at any time from the "Cookie settings" link in the footer. We do not send your name, phone number or email to analytics providers.

To access, correct or delete the enquiry data you have submitted through this website, contact us at the email address in the Grievance Officer section.

36. Contact Information

Movigo Innovations Pvt. Ltd.

A-16, Sharadha Shree Apartment, 2nd Floor, Near Barfani Dham, Indore, Madhya Pradesh, India

Email: movigoinnovation@gmail.com

37. Final Acknowledgment

By continuing to access or use the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, processing, storage, transfer, and usage of information as described herein.

If you do not agree with this Privacy Policy, please discontinue use of the Platform immediately.

Movigo never sells your data. Your data is used only to provide and improve services.